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Implementing Information Technology In Healthcare Essay

Introduction Delivery of health care should be efficiently done in all health care facilities. Such a delivery can only be made possible if Information Technology is introduced in these facilities. Many facilities are warming up to the idea of implementing technology in their centers though the process is practically low in many centers.

This has been attributed to application of the process and under what circumstances and settings. This paper will therefore analyze a case study that help the reader understand the need of introduction and management of an efficient Information Technology transition process.

Case Study: Thedacare Health Care Center Located in Northeast Wisconsin, Thedacare is one of the leading health care providers in the region. With more than 5,000 employees based in their different sites, the center serves more than 200,000 patients on a monthly basis. The center is busy at all times throughout all its branches.

It is comprised of four hospitals situated in different areas namely the Appleton, Theda Clark, London Family health center and the Riverside care center. It further has a physician wing with more than 120 physicians based in the area branches and a customer care call center that operate on a 24 hour base with an aim of attending to urgent medical calls.

It also has provisions for laboratories, the orthopedics plus and other small branches that take into considerations unique cases of patients. The mission of Thedacare is to provide and deliver valuable and efficient health care services to the patients. It is for this reason that it got actively involved in an improvement initiative to promote the service delivery.

The initiative, Thedacare Improvement System (TIS), saw the center engage itself in lean manufacturing concepts and principles. The initiative has been a success leading to Thedacare’s drastic reduction in its blemishes hence recording an improvement in their patient’s results.

Transition Fundamentals Of Information Technology In Thedacare Transformation Thedacare initiative project is an indication of its effort to integrate the Information Technology system. Why is this important in such an institution? With more than 5,000 employees at the center to take care of a large number of patients, service delivery should be fast and efficient to the satisfaction of the patients.

Get your 100% original paper on any topic done in as little as 3 hours Learn More Patient’s records needs to be stored in a systematic manner for easy retrieval and update of information. In addition, it becomes easy for such a large institution to address the problems from all the providers affiliated with the center through an integrated delivery system.

This ensures that any problem that arises is not ignored and that it can be solved at any department within the center. The process helps to ease confusion by both the employees and patients. A report released by Institute of Medicine claimed that 4 out of 10 patients died annually in hospitals due to medical errors. This is especially in large hospitals such as Thedacare.

For the transition process to be successful, Thedacare will need to adopt the transition tools to aid in the process (Ball, Weaver and Kiel, 2010). They include goal establishment, business analysis, process evaluation and a plan. This is critical as a wrong analysis or plan can frustrate the process. Thedacare will also need to set up a central structure to control the transition project.

The Managerial Roles In The Transition Process

During the transition process, everybody is deemed to be affected by the change and therefore the management should be at the forefront to guide the employees (Ronen, Pliskin and Pass, 2006).

Each managerial person has a role to play to ensure success of the transition. Health care center is a sensitive area especially when a change is being incorporated. With the large population in Thedacare, it is important to analyze the roles of CEO, CIO and Nursing Administrator during this process.

Role Of Chief Executive Officer (CEO)

The CEO in Thedacare will have a significant role to play during the entire process of transition. This pose to be a challenging task as it lies outside his area of expertise. However, she has a big role to play as the disseminator and allocator of required resources. She approves the amount of money to be invested in the project hereby placing the health center on the competitive edge.

Role Of Chief Information Officers (CIO)

The biggest role of the CIO is to ensure that the transition process is smooth and that it encompasses all the departments in the health center. She works hand in hand with the CEO to help set a budget for the project and ensure that the project promotes communication within the center.

We will write a custom Essay on Implementing Information Technology In Healthcare specifically for you! Get your first paper with 15% OFF Learn More Role of Nursing Administrator

The main role of the nurse administrator is to act as a liaison between the management level and the subordinates in the health center. It is her duty to keep the subordinates on toes during the entire process of transition and ensure that they work normally. The continuity is as a result of gradual transformation to the new system being integrated in the center.

Importance of Information Technology Transition For Learning Assessment Lack of Information Technology in health care can lead to low service delivery to patients. It is therefore important to implement the service in health care. It is also important that the management involve itself in the process as failure to do so can lead to a standstill in the operations. Information Technology success is driven by the ability to ensure quality and efficient delivery of services.

However, the process is hindered by certain barriers such as set-up costs and the complexity of the process which can lead to major setbacks such as cultural changes in the health care facility. Health care market is making considerable effort to integrate Information Technology in its communication strategies, record keeping and payment policies (Chan, 2003). However, this is a weak area that most people fail to address. Information Technology is known to leak information to unauthorized persons.

This will weaken the credibility of the center if certain information of a patient reaches somebody else not authorized to have it. This is a major weakness that most scholars fail to understand. What happens to the role of CIO as his work is taken over by the system? This is also another area not addressed to the point (Bali and Dwivedi, 2007).

Adaptation Of Transitional Tools As a program director, the transition tools should be adopted to enhance the learning process. The managerial role should be more emphasized with the CEO’s and nursing administrator being trained the basics concerning the Information Technology. The tools also need to involve the transformation process more comprehensively.

Conclusion It is important for any health care provider to deliver quality services to the satisfaction of the patient. Not only does it save lives but the physician is also enabled to work at a faster pace that he usually does. It is therefore necessary for technology to be introduced and managed in a health care facility.

Reference List Bali, R.K., and Dwivedi, A.N. (2007). Healthcare Knowledge Management Issues, Advances and Successes. USA: Barnes and Noble Publishers.

Ball,M., Weaver, C., and Kiel, J. (2010). Healthcare Information Management Systems: Cases, Strategies and Solutions. New York: Springer.

Not sure if you can write a paper on Implementing Information Technology In Healthcare by yourself? We can help you for only $16.05 $11/page Learn More Chan, A. (2003). Medical Technology Management Practice. USA: Barnes and Noble Publishers.

Ronen, B., Pliskin, J., and Pass, S. (2006). Focussed Operations Management for Health Services Organizations. Boston: Allyn

Customer Service Coordination Autobiography Essay

Nursing Assignment Help Employability Skills Marketing Executive

The employer is looking for a Marketing Executive and the focus is on a marketing function. The remuneration package is in the range of £18,000 to 24,000 per annum plus excellent benefits. The job role is described as follows:

The Marketing Executive must prepare and deliver the marketing plan, on time and on budget on an annual basis using liaison with other departments where necessary.

The marketing plan includes all the traditional element of the marketing mix, including advertising, tradeshows and exhibitions, public relations, direct mail, search engine optimization, literature and promotional items. Some of the items will be external and require management of third parties (Turner, 2011, p.1).

Assessment

There is no need to be a mathematical genius to take on this job. But the application of numeracy for this job is in professional level. Team work is very crucial for this job.

I need to establish a professional relationship with the people I am working with. At the same time I need to master self-management because part of the job requires the preparation and delivery of a marketing plan.

Business and customer awareness is necessary in order to create an appropriate marketing plan. It also requires a high level of computer literacy in order to use the computer not only to develop the plan but also to deal with search engine optimization needs. Problem solving skills are required because there is a need to interact with heads of various departments.

Thus, communication and literacy must be at a professional level. My main problem here is the lack of experience when it comes to the advertising aspect of the job.

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The job is on a contractual basis for six months. The salary is £18,000 to 23,000 thousand per annum. The job role is described as follows:

It requires the design, testing and implementation of operational processes and data systems. Also requires the provision of accurate, high quality reporting enabling the business to make timely and appropriate decisions, resulting in increased business effectiveness and reduced costs. Finally, the job requires effective interrogation and monitoring of management information related complaints, the identification of emerging trends and delivery of root cause analysis of complaints (FPSG Connect, 2011, p.1).

Assessment

The application of numeracy is in the professional level. Team work is also an important concept to master because this job requires interaction with other people working on the same problem. Self-management is needed in order to pace oneself when it comes to providing time and accurate reports.

It also important to have business and customer awareness in order to develop an effective root causes analysis of problems. Communication and literacy skills are dependent on the software used by the company.

This also affects the other factors such as problem solving skills and application of IT. The only hurdle in this job is to become familiar with the software and that can be accomplished with a few weeks of training after hiring.

Customer Service Coordinator

The customer service coordinator is the first person seen by the customers entering the office. The salary for this job is £13,500 to 18,000. The job role is described as follows:

The Customer Service Coordinators is the first face-to-face point of contact for customers entering an A4e Office. Working on the new Work Programme contract, the coordinator will offer a warm and professional welcome, and direct customers to the most appropriate location or to an A4e staff.

We will write a custom Essay on Customer Service Coordination specifically for you! Get your first paper with 15% OFF Learn More The coordinator will effectively control customer flows within the office, maintaining a personal and courteous atmosphere (A43 Limited, 2011, p.1).

Assessment

The application of numeracy is in the practical level – meaning there is no need to perform calculations using a calculator or computer. Team work is needed but it only requires minimal effort because the work load is not that difficult. Self-management on the other hand is the key factor because the coordinator must be self-aware all the time in relation to the environment and the needs of the customers.

Business and customer awareness is also an important factor as this is the area that the employer would measure when it comes to being effective as coordinator. Application of IT, problem solving and communication and literacy only requires the minimum application. This means that the job does not require technical and specialised skills in these areas. I have the skills set to accomplish all of the above.

Lending Assistant – Banking

This job requires the applicant to work closely with the Business Manager of the said bank. The salary is £18,500 per annum. The job role is described as follows:

Assist Business Manager to prepare credit proposals for new and existing borrowing customers. Prepare credit reviews on customer’s standing, business performance and relationship with the bank. Carry out the pre-call and follow-up marketing works. Follow up on account opening for new and existing customers. And to prepare instructions and follow-up letters to surveyors (Wilde Associates, 2011, p.1).

Assessment

The application of numeracy is at a professional level. This is related to the application of IT because the job requires mastery of the use of software applications such as spreadsheets etc. Team work is not a primary concern because the job basically centres on the need to assist the Business Manager.

However, business and customer awareness is an important part of the job requirement because it is impossible to prepare credit reviews without this skills set. Problem solving, communication and literacy is a skill that is developed after a few weeks of spending time with the Business Manager as I try to master a system unique to the organisation.

Self-management is important in order to meet deadlines and submit accurate reports. There is a need to learn the intricacies of a new system; this would require a few weeks of on the job training but I have the skills set to accomplish all of the above.

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The job requires a close working relationship with the Senior Business Banking Manager. The basic salary is £25,000 plus bonus. The job role is described as follows:

The applicant must assist the Senior Business Banking Manager in the running of a portfolio of local business customers, helping to build strong relationships and assisting in the acquisition of new customers.

The applicant must possess a good understanding of company financials such as balance sheets, profit and loss accounts and cash flow statements. The job requires the applicant to develop excellent communication skills with the ability to focus customer needs (The Oakland Partnership Limited, 2011, p.1).

Assessment

The application of numeracy is in the professional level. This requires understanding of mathematical formulas that would result in generating data used in balance sheets and profit and loss accounts.

At the same time the IT application factor is related to the use of software such as spreadsheets and whatever system the bank is using to integrate all pertinent information into one report. Team work is an important concept to master but there is no need to learn how to manage a group because the position requires an assistant role to the Senior Business Banking Manager.

Business and customer awareness is needed to address customer needs. The same is true when it comes to problem solving and communication and literacy. These are needed to provide excellent service. I have the skills set to accomplish all of the above.

Communication Skills Customer Service Coordinator

The customer service coordinator is the first person seen by the customers entering the office. The salary for this job is £13,500 to 18,000. The job role is described as follows:

The Customer Service Coordinators is the first face-to-face point of contact for customers entering an A4e Office. Working on the new Work Programme contract, the coordinator will offer a warm and professional welcome, and direct customers to the most appropriate location or to an A4e staff.

The coordinator will effectively control customer flows within the office, maintaining a personal and courteous atmosphere (A4e Limited, 2011, p.1).

Dear Mr. Turner:

With reference to your advertisement on Jobsite.com looking for a Customer Service Coordinator, I submit my candidacy today with the attached curriculum vitae.

I have been working as a customer service representative for a reputable bank in London for three years now. Ideally, this position will enable me to use my experience in the banking industry and use it to serve customers at A4e Limited. I also started my professional life working as an executive assistant.

The skills that I acquired from these two jobs would give me enough confidence and knowledge to tackle the problems as a Customer Service Coordinator. But at the same time I look forward to learning the unique way that your company deals with customers.

I realise that there are limitations to written communication of this type. Therefore, I look forward to participate in a personal interview. I would then be able to answer your questions. It would also be the best time for me to better present my qualifications.

Thank you very much for your time and consideration. I look forward to speaking with you Mr. Turner.

Career Objective

A highly-trained customer service representative with several years experience working in a London bank. Seeking a position, that will leverage working experience in the field of customer care.

Education

2005-2008 Bachelor’s degree in Accounts and Business Administration from the Manchester Business College

2002-2004 Diploma in Business Administration from the Manchester Business College

Work Experience

2003-2004 Executive Assistant

Responsibilities:

Record and transcribe the minutes of executive meetings;

Travel arrangements for CEO;

Prepare expense reports; and

Responsible for providing back-up data.

2008-2010 Customer Service Representative

Responsibilities:

Receiving and processing new client accounts;

Implement requested changes to existing accounts; and

Performing other clerical duties as requested.

Management Information Analyst – Banking Complaints

The job is on a contractual basis for six months. The salary is £18,000 to 23,000 thousand per annum. The job role is described as follows:

It requires the design, testing and implementation of operational processes and data systems. Also requires the provision of accurate, high quality reporting enabling the business to make timely and appropriate decisions, resulting in increased business effectiveness and reduced costs. Finally, the job requires effective interrogation and monitoring of management information related complaints, the identification of emerging trends and delivery of root cause analysis of complaints (FPSG Connect, 2011, p.1).

Dear Mr. Chesterton:

With reference to your advertisement on Jobsite.com looking for a Management Information Analyst, I submit my candidacy today with the attached curriculum vitae.

I have been working as a customer service representative for a reputable bank in London for three years now. Ideally, this position will enable me to use my experience in the banking industry and use it to serve customers at your bank. My three-year work experience in the bank exposed me to the different aspects of the banking industry, especially when it comes to dealing with customer complaints.

The skills that I acquired from my past employment would give me enough confidence and knowledge to tackle the problems as a Management Information Analyst with specific application on banking complaints. But at the same time I look forward to learning a new system especially if your bank uses particular software that integrates all pertinent information regarding customer information and feedback.

I realise that there are limitations to written communication of this type. Therefore, I look forward to participate in a personal interview. I would then be able to answer your questions. It would also be the best time for me to better present my qualifications.

Thank you very much for your time and consideration. I look forward to speaking with you Mr. Chesterton.

Career Objective

A highly-trained customer service representative with several years experience working in a London bank. Seeking a position, that will leverage working experience in the field of customer care.

Education

2005-2008 Bachelor’s degree in Accounts and Business Administration from the Manchester Business College

2002-2004 Diploma in Business Administration from the Manchester Business College

Work Experience

2003-2004 Executive Assistant

Responsibilities:

Record and transcribe the minutes of executive meetings;

Travel arrangements for CEO;

Prepare expense reports; and

Responsible for providing back-up data.

2008-2010 Customer Service Representative

Responsibilities:

Receiving and processing new client accounts;

Implement requested changes to existing accounts; and

Performing other clerical duties as requested.

Lending Assistant – Banking

This job requires the applicant to work closely with the Business Manager of the said bank. The salary is £18,500 per annum. The job role is described as follows:

Assist Business Manager to prepare credit proposals for new and existing borrowing customers. Prepare credit reviews on customer’s standing, business performance and relationship with the bank. Carry out the pre-call and follow-up marketing works. Follow up on account opening for new and existing customers. And to prepare instructions and follow-up letters to surveyors (Wilde Associates, 2011, p.1).

Dear Mr. Blair:

With reference to your advertisement on Jobsite.com looking for a Lending Assistant, I submit my candidacy today with the attached curriculum vitae.

I have been working as a customer service representative for a reputable bank in London for three years now. Ideally, this position will enable me to use my experience in the banking industry and use it to serve customers at your bank. My three-year work experience in the bank exposed me to the different aspects of the banking industry.

I am very interested to serve as an assistant to the Business Manager. My first experience as a professional was working as an executive assistant to a CEO. This means that I can handle the requirements of the job especially when it comes to creating reports and writing letters to prospective clients.

The skills that I acquired from my past employment would give me enough confidence and knowledge to tackle the problems as a Lending Assistant. But at the same time I look forward to learning a new system especially if your bank uses particular software that integrates all pertinent information regarding customer information and feedback.

I realise that there are limitations to written communication of this type. Therefore, I look forward to participate in a personal interview. I would then be able to answer your questions. It would also be the best time for me to better present my qualifications.

Thank you very much for your time and consideration. I look forward to speaking with you Mr. Blair.

Career Objective

A highly-trained customer service representative with several years experience working in a London bank. Seeking a position, that will leverage working experience in the field of customer care.

Education

2005-2008 Bachelor’s degree in Accounts and Business Administration from the Manchester Business College

2002-2004 Diploma in Business Administration from the Manchester Business College

Work Experience

2003-2004 Executive Assistant

Responsibilities:

Record and transcribe the minutes of executive meetings;

Travel arrangements for CEO;

Prepare expense reports; and

Responsible for providing back-up data.

2008-2010 Customer Service Representative

Responsibilities:

Receiving and processing new client accounts;

Implement requested changes to existing accounts; and

Performing other clerical duties as requested.

Reflective Assessment In any struggle, the battle is half won by those who come prepared (Dikel

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